Who we are

ToneZone Consumables UK LTD. (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant General Data Protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

ToneZone Consumables UK LTD. registered office is at 4 Littlehampton Road, Worthing, West Sussex, BN13 1QE, Company registered in England and Wales under company number: 7091929. Our designated Data Protection Officer is our Director, who can be contacted at sales@tonezoneuk.com

Information we collect                                                     

ToneZone Consumables UK LTD. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:




Telephone Number

We collect information using website orders and online forms.

How we use your personal data

ToneZone Consumables UK LTD. takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

We collect your personal data in the performance of a contract  to provide a service and to ensure that orders are completed and can be sent out to your preferred address.

We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Highly confidential data-e,g credit / debit card are not stored.

Your rights

You have the right to access any personal information that ToneZone Consumables UK LTD. processes about you and to request information about:

What personal data we hold about you

The purposes of the processing

The categories of personal data concerned

The recipients to whom the personal data has/will be disclosed

How long we intend to store your personal data for

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Who do we share your personal data with?

In order to complete your order we may need to share some of your personal information with some fulfillment partners and couriers: (for shipping orders only). We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

Strictly controlled access to personal data for shipping and communication purposes only.

Your personal data is not shared or used with third parties for use of marketing.

Safeguarding measures

ToneZone Consumables UK LTD. takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including, but not limited to:

SSL encryption

Restricted access

IT authentication



Transfers outside the EU

ToneZone Consumables UK LTD. utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”).

Therefore, when you use our website or send us an email, the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by ToneZone Consumables UK LTD. to protect your data and comply with the relevant data protection laws.

Where you have a personal password to access some parts of our website, it is your responsibility for keeping this password confidential and do not share your password with anyone.

Consequences of not providing your data

You are not obligated to provide your personal information to ToneZone Consumables UK LTD, however, as this information is required for us to provide you with our services, deliver your products and for other Legitimate Interests, we will not be able to offer all of our services without it.

How long do we keep your data?

ToneZone Consumables UK LTD. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic  data:

(name, address, contact details, invoices) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us, we may use your details from time to time for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Email Retention Policy

This section sets out our data retention policies and procedures:

Retaining and deleting emails sets out our data policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

We will retain your personal data as follows:

  • Customer emails / correspondence will be retained for a minimum period of 60 days and for a maximum period of 6 months.
  • Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary in compliance with a legal obligation to which we are subject.

Making a complaint

ToneZone Consumables UK LTD. only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us in the first instance at sales@tonezoneuk.com if this does not resolve complaint to your satisfactory, you have the right to lodge a complaint with the Information Commissioner’s Office who are the supervisory authority.


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